FAQ

Frequently Asked Questions

What are the delivery times?
Our orders are generally delivered within 5 to 8 business days in France and 10 to 14 business days for the European Union.

How do I track my order?
After shipping, you will receive a tracking number by email. You can track your package from the "Order Tracking" page.

Are the products rechargeable?
Yes, the majority of our electric models are rechargeable via USB cable. Please check the package contents on each product page.

Are gel beads included?
This depends on the product. The exact content is indicated on the product page.

How do I use gel beads?
The beads must be soaked in water for 3 to 4 hours before use.

From what age are the products recommended?
Our products are recommended for ages 14 and up. Use must be supervised by an adult.

Are the products dangerous?
These are toys, but you should never aim at the face or eyes. Wearing protective eyewear is recommended.

Can I return a product?
Yes, you can contact us within 14 days of receipt if the product is defective or non-compliant.

How do I contact customer service?
You can contact us via the Contact page or by email. Our team generally responds within 24 to 48 business hours.